Privacy Policy

1. Introduction

GeneralAccessPortal ("we," "our," or "us") prioritizes the confidentiality of your personal details. This Privacy Policy delineates our approach to the collection, utilization, revelation, and protection of your data when you visit our website generalaccessportal.xyz or when you engage with our yacht charter services.

You agree to the data handling procedures outlined in this declaration by availing of our services. Our policy adheres to the privacy laws currently in force, including the Personal Information Protection and Electronic Documents Act (PIPEDA) as well as other pertinent Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

The personal information we gather is supplied by you voluntarily when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete any forms on our website
• Take part in our surveys or special offers

Such information might include:

• Your name and contact details (email, phone, physical address)
• Payment details (securely handled by third-party vendors)
• Preferences and special requests for your charter
• Details of an emergency point of contact
• Food preferences or health-related information (if you choose to provide this)

2.2 Information Collected Automatically

Our website gathers specific data about your device and how you interact with our site by default:

• Your IP address and geographical details
• The type and version of your browser
• The web pages you’ve viewed and your duration on our site
• Websites that directed you to ours
• Details about your device (such as its model, screen size, etc.)

2.3 Use of Cookies and Other Tracking Methods

Our website employs cookies and similar tracking mechanisms to improve your browsing experience. We utilize these methods for several purposes:

• Storing your chosen settings
• Evaluating how our website is utilized and its efficiency
• Delivering content tailored to you
• Enhancing the services we offer

You have the option to manage cookies through the settings of your internet browser or by adjusting preferences in our cookie consent notice.

3. How We Use Your Information

The purposes for which we utilize the collected data include:

• Service Delivery: For the provision of yacht rental services, arranging bookings, and corresponding with you regarding your bookings
• Customer Support: To address your queries and offer support when needed
• Payment Processing: To handle payment transactions and deal with invoicing issues
• Safety and Security: To maintain the security of our services and prevent deceptive practices
• Marketing: To dispatch promotional content and inform you of updates, given your consent
• Website Improvement: To scrutinize user engagement and enhance our website's features
• Legal Compliance: To abide by laws and regulatory requirements

4. Information Sharing and Disclosure

We firmly prohibit the sale, trade, or renting of your personal data to external entities. We may distribute your information under certain conditions as detailed below:

4.1 Service Providers

We might divulge information to reliable external service providers that support us in several functions, such as payment facilitation, web hosting and upkeep, targeted email communications, analytics and service performance tracking, and customer assistance.

4.2 Legal Requirements

Your data might be released if mandated by legal provisions or to comply with legal procedures, court directives, crises, or inquiries into suspected illicit actions or fraudulent behavior.

4.3 Business Transfers

In scenarios involving mergers, acquisitions, or sales of company assets, we may transfer your data as a component of the deal.

5. Data Security

To safeguard your personal data from unauthorized access, modifications, exposure, or annihilation, we employ suitable technical and administrative strategies. These strategies encompass encryption, protected servers, access management, periodic evaluations, and staff instruction.

Yet, it's important to note that no transmission method over the internet or method of electronic storage is completely infallible. We cannot provide an unconditional assurance for the security of your data.

6. Data Retention

Your personal data is kept only for the time required to achieve the objectives for which it has been gathered or as dictated by legal obligations. General retention periods are as follows:

• Charter bookings: 7 years (for tax/legal reasons)
• Marketing communications: until you opt out or erase it
• Website analytics: 26 months
• Customer support: 3 years from the last interaction

7. Your Rights and Choices

You are entitled to several rights such as the right to access, rectify, erase (based on legal reasons), transfer, opt out of marketing, and control over cookies. To leverage these rights, please get in touch with us using the information provided below.

8. Services from Other Parties

8.1 Google Analytics

Google Analytics is utilized for assessing how the website is used by visitors. There is an option to opt-out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media

Links to social media platforms that have their unique privacy policies may be present on our site.

8.3 Payment Processors

Third-party services that are compliant with PCI DSS standards manage payment processing.

9. Data Transfers Internationally

It is possible that your personal information will be transferred to, and processed in, nations other than Spain. We employ safeguards that are in line with relevant privacy legislation.

10. Privacy for Minors

Individuals under the age of 13 are not the intended audience for our services, and we do not intentionally gather their information. If you suspect a minor has provided us with information, contact us without delay.

11. Updates to Our Privacy Policy

We reserve the right to modify this Privacy Policy to accommodate new practices or legal obligations. If there are changes, we will inform you by revising the policy on our website, sending emails to users who have registered, or placing a notification on our platform. If you continue to utilize our services after the new effective date, it will be regarded as your consent to the updated terms.

12. How to Reach Us

Should you have any inquiries about the specifics of this Privacy Policy or how we manage data, feel free to reach out:

13. Adherence to Google Ads Consent Policies

We ensure that our practices align with the user consent guidelines set forth by Google Ads. At any time, you have the option to modify your preferences for cookies and tracking through our cookie settings panel.